Last Updated: February 2026
This page explains how purchases, billing, and refunds work within the Wister app. Please read this information carefully before making a purchase.
Wister offers Rubies as in-app digital content. Rubies can be used to send Gifts to your contacts within private chats in the app. Rubies are digital items — they are NOT electronic money, virtual currency, or any form of stored value. Rubies have no real-world monetary value and cannot be exchanged for legal tender outside the app.
All Ruby purchases within Wister are processed as In-App Purchases through the platform you use:
| Platform | Payment Processor | Merchant of Record |
|---|---|---|
| iOS (iPhone/iPad) | Apple App Store | Apple Inc. |
| Android | Google Play Store | Google LLC |
When you make a purchase:
Ruby packages are displayed with localized pricing set by the Apple App Store and Google Play Store based on your country and currency. Prices include applicable taxes (VAT) as determined by the platform.
Wister reserves the right to modify Ruby package pricing at any time. Price changes will be reflected in the app and will not affect previously completed purchases.
Rubies are digital content delivered immediately upon purchase. Under the EU Consumer Rights Directive (2011/83/EU), by completing a purchase you expressly consent to the immediate delivery of the digital content and acknowledge that you waive your 14-day right of withdrawal.
The following consent is obtained at the point of purchase:
"I agree that the digital content is delivered immediately upon purchase and I acknowledge that I thereby waive my 14-day right of withdrawal pursuant to Article 16(m) of Directive 2011/83/EU."
If you purchased Rubies through the Apple App Store and wish to request a refund:
Apple handles all refund decisions for App Store purchases according to their Media Services Terms and Conditions. Wister cannot process refunds for purchases made through the App Store.
If you purchased Rubies through the Google Play Store and wish to request a refund:
Google handles all refund decisions for Play Store purchases according to their Google Play Terms of Service. Wister cannot process refunds for purchases made through the Play Store.
If you believe an unauthorized purchase was made on your account:
If your account is terminated:
Once a Gift is sent to another user, it cannot be reversed, recalled, or refunded. The Rubies used to send the Gift are permanently transferred to the recipient. Please make sure you are sending Gifts to the intended recipient before confirming.
The Gift Repurchase Program allows Wister to offer, at its sole discretion, to repurchase specific Gift Instances from eligible users. Key billing details:
For full program details, see Section 7 of our Terms of Service and our Gift & Repurchase Policy.
Filing fraudulent chargebacks or payment disputes with the intent of retaining both the purchased digital content and the refunded funds is a violation of our Terms of Service. This may result in:
If you have a legitimate billing dispute, please contact us at legal@wister.site before filing a chargeback. We will work with you to resolve the issue.
For billing questions, purchase issues, or refund inquiries:
For purchases made through Apple or Google, refund requests must be directed to the respective platform as described in Sections 4.2 and 4.3 above.
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